George Aveling
Recent Posts
How retailers are losing billions from poor customer service
Author and customer experience consultant, Shep Hyken reported in Forbes that retailers in the US were losing $63 billion each year due to poor customer service.
Here is the message: a few seconds of poor service, or lack of product knowledge, leads customers to abandon enquiries or switch suppliers. Shep went on to explain that customers wanted easy, fast, friendly service, delivered by knowledgeable people.
A simple way to improve relationships and reduce stress
Do you want to be a more effective leader, manager, colleague or parent? If your answer is “yes”, then this article is for you.
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