Knowledge

How retailers are losing billions from poor customer service

Author and customer experience consultant, Shep Hyken reported in Forbes that retailers in the US were losing $63 billion each year due to poor customer service.

Here is the message: a few seconds of poor service, or lack of product knowledge, leads customers to abandon enquiries or switch suppliers. Shep went on to explain that customers wanted easy, fast, friendly service, delivered by knowledgeable people.

Sales that don't sell

The biggest problem with Sales today is that they get employed in your company and after the probationary period is over they want to work for your competition.